What you can write to us about
We wrote this page so you know in advance whether it is worth writing and what to expect. These are the reasons we handle:
- Something is broken. The map does not load, the visible passes give a time that makes no sense, the crew panel is empty, the site looks wrong on your phone. These are the most useful messages we get.
- A figure is wrong. If you see a number that does not match the official source, tell us. We would rather hear it from you than leave it published.
- A correction to an article. If anything in the news section is inaccurate, we will correct it or take the article down, and your email is all the process there is.
- A suggestion. Features you miss, a language that would help you, a city missing from the pass calculator.
- Using the site or its content. Teachers, science communicators, journalists or developers wanting to cite the site or ask about the data.
- Privacy. Any question about your data or about cookies.
What helps us fix it faster
If you are writing about a bug, three things speed it up enormously: the exact address of the page where it happens, the browser and device you are using, and what you expected to see versus what you saw. A screenshot beats any description. If it is about visible passes, tell us which city you were looking from.
How long we take to reply
ISS-Tracking is maintained by one person in their spare time, so there is no support desk behind it and we are not going to pretend otherwise. We read every message and reply as soon as we can, usually within a few days. Bug reports are the first thing we look at. If your message goes unanswered longer than seems reasonable, do follow up: it is far more likely to have slipped through than to be ignored.
Corrections and takedowns
If you hold rights to some content and believe something published here affects them, write to us with the exact address of the page and the specific material involved. We will review it and, where appropriate, correct or remove it. Details identifying the site owner are in the Legal Notice, and the conditions of use in the Terms and Conditions.
What we cannot do
We do not provide official mission information, we do not confirm sightings or identify lights in the sky, and we have no channel to NASA, ESA or Roscosmos to pass anything on. If official information is what you need, their own channels will serve you far better than we can.